Are your branchescrowded with customers awaiting simple services like
check deposit, cash deposit, account statements&
check book requests?
IF YES… We have the answer for you
Forbes Xpressbanker-the Bank-in-a-Box.
A self service offering from Forbes Technosys, the Forbes Xpress banker enables you to migrate applications from manned counters
to self service transaction stations. Applications include cheque deposit, cash deposit, Statement of Account Printing, Internet banking etc
Inability to handle transaction volumes can be an impediment for growth
The growth of the Indian economy has resulted in exponential transaction growth. Banks are facing challenges to meet the burgeoning transaction load, while simultaneously being embroiled in a virtual war for talent. Rising customer expectations further add to the complexity of managing transactions.
Currently, Indian banks are using both branch banking networks as well as ATM networks to meet the transactional load. However, queuing is still the name of the game and many expensive and time consuming transactions are still conducted on the counter area!
Welcome to the era of the hybrid bank. The face of banking is changing.
Banks want to focus their staff not on managing transactions, but on consultation and sales. The installation of combined self service solutions frees the employee from handling routine transactions. Thus, they have more time to advise customers.
Slowly, but surely, the stage is set for the traditional branch setup giving way to a new hybrid set up that incorporates movement of
some services to self-service. The latest self-service technology allows banks to realize the branch office concept of the future.
The Forbes Xpress banker, the self service offering from Forbes Technosys Ltd. enables you to migrate applications from manned
counters to self service transaction stations. These stations are placed within bank branches and can carry out a multitude of tasks.
A few are listed below:
1. Check deposit
3. CTS Check deposit
5. Cash deposit
7. Bill payment
9. Credit Card payments
11. Account Statement printing
2. Internet based banking functions
4. DD/Check Book/Pay in slip requests
6. Fund Transfers
8. Transact Mutual Fund Portfolio
10. Stop Payments
12. Account Balance Enquiry
Over time other services can also be migrated to these self-service stations freeing valuable human resources to handle other customer/banking related tasks.
BENEFITS AND ROI FROM DAY ONE
Forbes Xpress Banker provides quick ROI through the following benefits:
• Lower cost per transaction
• Consistency of service delivery
• Security
• Check and cash deposit options
• MIS on collections
• Optional scanned images of checks for inward processing
• Receipt for transaction to customer
• Connectivity with core systems
• Modular design
• Ergonomics and aesthetics
• Can operate 24 x 7
• Value added services-cross-sell/up sell
• An efficient touch point to deliver
targeted marketing campaigns
Over 50% saving in transaction costs compared to conventional delivery channels.
