Every power and utility company needs to regularly bill its subscribers and systematically collect payments against those bills raised. The key to success lies in serving the customers with high efficiency.
In a fast moving world, billing collections at customer’s convenience has become a challenge. Service providers are continuously looking for feasible solutions to efficiently serve the ever increasing customer base as well as meet their expectations.
FTL is cognizant of the constantly changing needs of this market and is involved in continuous innovation to offer new products and services to this sector.
Our offerings include Self Service Payment Solutions which help you tremendously improve the consumer experience with availability for longer hours (24x7) and at a substantially lower service delivery cost (more than 50% saving in costs). The self service kiosks accept payments through cash, cheque and credit cards with a receipt to the customer as a proof of payment. The kiosks also help the customers with information about the Power Company (Electricity Board/ DISCOM), log and track complaints and service requests.
We have developed, through continuous innovation, solutions for prepaid power. These end to end solutions cover metering, connection, disconnection, maintenance of e-wallet and 24 x7 recharge services through payment kiosks.
The service offerings include the Forbes Xpress Transaction Network - a payment network of onsite and offsite kiosks, powered by the Forbes Network Operations Centre that enables remote management, monitoring and data collation of a large network. The composite managed services offering is backed up by field services including cash and cheque collection, consumables replenishment, facilitation, maintenance and MIS.
Our product offerings in the area of currency handling and bill payment for counters greatly enhance efficiencies and lower costs.