India is the largest growing telecom market in the world, the eighth largest in the world and the second largest among emerging economies. Telecom is a highly competitive market with more and more players vying for its major share. Service providers are constantly striving to come up with innovative offerings to add USPs to their services & products. It has also made organizations realize that self-service is an integral part of an overall delivery strategy.
Forbes Technosys is cognizant of the constantly changing needs of this market and is involved in continuous innovation to offer new solutions and services to this sector.
Our offerings include Self Service Payment Solutions which help tremendously improve the consumer experience with availability for longer hours (24x7) and at a substantially lower service delivery cost (more than 50% saving in costs).
The self service kiosks accept payments through cash, cheque and credit cards with a receipt to the customer as a proof of payment. The kiosks also help the customers with information about the telecom company, log and track complaints and service requests.
The service offerings include the Forbes Xpress Transaction Network - a multi-platform payment network of onsite and offsite kiosks and multimodal pay points in your neighbourhood using PC, handheld and mobile, accepting payments in the form of cash, cheque and card. This network is powered by the Forbes Network Operations Centre that enables remote management, monitoring and data collation of a large network. The composite managed services offering is backed up by field services including cash and cheque collection, consumables replenishment, facilitation, maintenance and MIS.
Our product offerings in the area of currency handling and bill payment for counters greatly enhance efficiencies and lower costs.