Self Service Solutions

The banking sector forms the foundation of any economy. It acquires a major significance in the development of any economy. The progress of any economy is judged by the stability and financial condition of its banking sector.

Banks are faced with challenges of maximizing profits using the available resources, meeting ever-increasing demands, achieving customer satisfaction, customer acquisition and retention, all this without much of an additional investment. They need to look at utilizing the available resource for more profitable and productive activities. There is a need to find newer delivery channels to maximize customer reach and convenience. The cost remains a major factor in adapting to these newer ways.

In such a situation, self service forms an important link in the banking service delivery cycle. With a onetime investment and a very low maintenance cost, self service offers solutions to the major’s problems faced by modern banking in this demanding era.

Forbes offers an array of Self Service Solutions, the Forbes Xpressbanker, to the banking sector. The Xpressbanker series ranges from a simple electronic cheque drop-box to an ATM machine with biometric authentication. Day-to-day activities like Cheque and Cash Deposit, Account Statements, Account Opening Request, Cheque-Book Request, DD Request, Fund Transfer, Stop Payment, Credit Card Bill Payments and Internet Banking functions can be migrated from manned counters to Self Service terminals. Consequently, the valuable manpower at the counters can be utilized for consultative activities.

The Xpressbanker range is available in varying designs, i.e. Wall Mountable, Free-Floor Standing and Through the Wall. The machine designs can be modified as per the customer requirement and branding.

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